My wrap on the Emerging Writers’ Festival Digital Masterclass

The Emerging Writers’ Festival Digital Masterclass was held on Friday 24th May at the City Library.

The full day workshop featured an inspiring range of speakers. The broad theme was creating digital content to support your writing and to build your profile, with a focus on blogs and social media.

The diversity of content and speakers made for an information-packed day. There was plenty to learn and take away, depending on your background and interests. The content ranged from the very practical (how to produce a video, podcast and ebook), to the more strategic (planning and goal setting).

I was impressed by the presenters’ expertise and their passion for their craft. What they all had in common was that they had a good idea, and had a go at executing it, even if they didn’t have the technical skills at first. They tried, they failed, they learned and they got better at it. They sought out advice and collaborated with others. They tapped into their community, or built a new one to support their work. They knew what they wanted to achieve, even if the path wasn’t clear. They found their niche. And the warm and fuzzy part is that they are now sharing what they learnt with others.

I love this video that Mark Welker showed us on the creative process. For me, it really summed up the overarching message I took away from the day. Don’t be scared to try new stuff. At first you won’t be so good at it, but if you keep trying and learning, you will get better at it, maybe even become great at it.

 

Here are a few of my personal highlights from each of the presenters.

Rose Powell (@rosepowell) took us through practical exercises on strategic planning, risk identification, asset mapping and goal setting for establishing a successful website/blog. The take away message from Rose’s presentation was to be strategic about what you want to achieve, make the most of your networks, have clear goals, and find your niche.

Jo Case (@jocaseau) took us through a case study of The Wheeler Centre Dailies site, with a focus on how they both generate and commission content. She included a practical exercise on pitch writing. The content model Jo presented included a wide range of different formats and sources including feature articles, curation of content from other sources, reviews, news, entertainment, events and book extracts. Her model was really useful in thinking about how to keep a website’s content dynamic, interesting, and fresh with limited resources.

Thang Ngo (@ThangNgo) is Australia’s #1 video food blogger. He talked about finding your niche, producing unique content, creating an online community, supporting others, and building your profile. Like Rose, he emphasised the importance of having clear goals.

Johannes Jakob (@jojojakob) gave us the low-down on creating podcasts, based on his experience creating the JOMAD podcast.

Mark Welker (@mwelker) from Commoner Films spoke about moving from one medium (writing) to another (video) and the parallels for story telling in both mediums. He stepped us through the video-making process and shared his tips including: capturing natural light, using a controlled camera, getting up close to your subject, and focussing on texture and detail.

Ash Davies (@PhotoGuides) from Tablo Publishing gave us a crash course on creating, marketing and distributing ebooks. He showed us a demo of his new product Bookmaker. If only every 20 year old had Ash’s creativity, initiative and drive. We would have solved the world’s problems by now.

And so, that wraps up my summary of the digital masterclass. Did you go to the workshop? What did you learn?

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Beginner’s guide to developing a social media content strategy

You’ve decided to take the plunge into social media. Where do you start?

It’s tempting, and not disastrous, to want to get your toes wet by paddling in a few platforms. Send a few tweets, set up a Facebook profile, post some images on Instagram.

But whether you’re an organisation looking to increase your profile and revenue, or an individual wanting to build your personal brand, a content strategy will buoy your social media efforts and ensure you don’t drown. And it needn’t be too tricky or time-consuming. It’s not really that different from a traditional communications/ marketing strategy.

Why have a content strategy?
Having a plan for your content will make it easier to manage, and make it possible to measure your success in social media. Relevant, interesting and compelling content will help position you as a thought leader in your chosen subject-area, will assist you to engage and build a community around your product or service, and increase traffic to your website, social media channels, and consequently through to your organisation.

What are your goals and objectives?
To develop your content, you need to be able to articulate why are you doing it. Why are you engaging in social media? What is your intended benefit to the organisation/ yourself? Some common goals are to:

  • Increase sales/ revenue
  • Increase website hits/ SEO
  • Capture data about current and/or prospective clients
  • Enhance your reputation and raise your profile

How do you measure success?
Once you are clear on your goals and objectives, how are you going to work out if you have met these goals? What are your KPIs and how are you going to measure these? You may need to review and realign your internal systems, data capture and analysis to do this. This will probably involve working across your organisation with different business units such as HR, IT, communications, customer service etc. You might need to buy or use an analytics platform.

Who is your audience?
This will vary depending on your goals and objectives and you will probably find that you have multiple audiences. Typically, your audience will be a subset of your existing or prospective client base. But it should also include a wider community of influencers and potential advocates who can help promote your content. Who do people listen to in relation to your chosen subject areas? Who are the critics, the patrons, the experts, the authorities, the leaders, the mobilisers, the visionaries and the opinion makers?

Where do they hang out online?
There’s no point creating content for Facebook if the people you want to engage with are mostly using Google+ or LinkedIn. Once you’ve identified the audience for your content, you need to find out where they are having conversations. Some places to start looking are blogs and forums, as well as the various social networks such as Twitter, Facebook, Google+, Pinterest, LinkedIn, YouTube etc, and niche social networks. There are lots of free tools that you can use to search across social media.

What will hook them in?
Now that you have defined your audience and know where they hang out online, you need to work out what content will hook them in. How will you grab their interest and stand out amongst the overwhelming volume of content available online? A good place to start is to see what topics are trending and popular and making news for your audience. Listen to what they are talking about and take notice of the phrases they use so you can speak the same language.

Equally important is deciding what you want to talk about. This should be related to the core business (and subject knowledge) of your organisation. What are your competitors talking about? What’s your content niche?

What type and format of content will you create?
It’s ideal to have a mix of content types and formats to appeal to different people. A mix will also give you the opportunity to repackage content for different formats, which increases your content spread without much extra work. For example, you could do an interview with an expert and blog about it, publish a vodcast of the interview and capture still images. That’s three types of content from one activity.

You can experiment with a range of different formats and see what works best for you and your audience. Choose from text, podcasts, vodcasts, webinars, ebooks, games, photos, apps, widgets, infographics and other data visualization content.

The different types of activities you could run include events, news items, research reports, whitepapers, competitions, articles, interviews, seminars and stunts.

Create or curate? Both!
A great way to generate content is to curate. Content curators sift through a bunch of content on a particular topic, find the good stuff, collate it, give it some context and share it online either on their own websites/ blogs or via curation tools such as Pinterest, Scoopit or Storify. Curation is a great way to demonstrate expertise in a particular subject area. If you would like to know more about content curation see my earlier post.

Who will do it? A call to arms.
Once you’ve worked out what sort of content you want to create and curate you need to find someone to do it. It’s going to take resources aka people. The best way to make it manageable is to decentralise responsibility across the organisation. Think of them as your content army. You will need to have a content editor to coordinate the process, quality, mentoring, training and support. They will need to develop a content policy for the foot soldiers. This site has a great selection of policies from a variety of organisations.

Content delivered fresh
Another way to make your content creation and curation a manageable process is to develop a content schedule. This way you can assign responsibility for content chunks to your content army and ensure you are developing relevant, regular and fresh content to your audience. This website has content schedules as well as other useful templates for content marketing.

It’s a conversation
Don’t fall into the habit of using social media solely as an information broadcasting medium. Your aim is to engage your audience in a conversation, get them to participate in your online community, and ultimately carry out some action that benefits your organisation (buy something, donate money, tell their friends about you etc). You can do this by:

  • Telling stories with your content
  • Having an emotional hook or call to action
  • Knowing your voice
  • Being authentic, conversational and approachable in your tone
  • Having interesting, compelling content that keeps people coming back for more

If you are interested in knowing more about managing your online community, try this site.

Like? Follow? Connect? Which platform?
There’s no right answer to this question. The best approach is to go where your audience is and don’t try to do everything at once. Start with 1 or 2 platforms and build up from there. Whether you decide on Twitter, LinkedIn, Facebook, Pinterest, Google+, Instagram etc, it’s worth varying your content across platforms so people have a reason to follow/ like/ connect with you in more than one place. You could try targeting different audiences via different platforms. Or you might decide to stick to one platform and create separate accounts to segment your audience. If you’re still not sure which one to use, do some more research. Benchmark against similar organisations – what are they using? Find some best practice examples, talk to your networks, and go online and lurk for a while. Consider getting a social media dashboard to manage your accounts.

Shameless self-promotion
If you do decide to use more than one platform cross-promote across social as well as your other marketing and communications channels such as e-newsletters, email signatures, print advertising and your website. Make sure your own website is social media ready, e.g. people can easily tweet, like, and share content directly from your site.

And more shameless self-promotion
Be proactive in building your audience – they won’t come to you. There are many ways you can do this:

  • Engage with, connect and follow others
  • Invite people to connect with you
  • Share, like, retweet and comment on other people’s content

Monitor success and adjust your strategy
Earlier on, I raised the importance of knowing your goals and objectives and deciding on KPIs to measure these. Once you have set up your social presence and you are posting content, you can start measuring some basic metrics such as views, shares, likes and retweets to see which types of content are most popular, what times and days get your biggest audience when you post, and what topics prompt the most comments from your audience. Be prepared to experiment and change course if something isn’t working as well as you’d expected.

I hope this brief intro to developing a content strategy for social media has helped demystify the process and given you some practical tips to get started.

I used the following resources to help me write this post and you might find them useful too.

Good luck!

Social Media Knowledge (SMK) workshops

What makes an awesome content strategy?

44 must read resources on content marketing

Content Chemistry: The Periodic Table of Content

10 Reasons Why Your Social Media Marketing Efforts Aren’t Working—And What You Can Do About It